# Blue Reef Solutions

> Remote-first boutique IT consultancy for organizations with internal IT teams. Co-managed IT, cybersecurity, Microsoft 365/Azure architecture, vCIO services, and specialized IT support for Amtelco-based call center environments (answering services, healthcare call centers). Founded 2022; principal engineer Joshua Back has supported SMB IT since 2012. U.S.-based, serving clients nationwide. Independent — not affiliated with Amtelco.

Key facts:
- Model: co-managed / advisory. Internal IT teams keep day-to-day ownership; Blue Reef provides senior engineering, escalation, security oversight, and strategy. No commodity help desk.
- Security stack: Huntress MDR, structured patch governance, vulnerability management, Microsoft 365 hardening.
- Microsoft: indirect licensing provider; Microsoft 365 + Azure architecture, Conditional Access, identity governance.
- Niche: one of the few independent consultancies with Amtelco call center platform IT experience. NAEO vendor member.
- Ideal client: 25–250 employees, internal IT staff, Microsoft-first environment.
- Contact: https://bluereef.solutions/#contact (replies within 1 business day)

## Services
- [Co-Managed IT](https://bluereef.solutions/services/co-managed-it): Senior engineering, monitoring, patch governance, Huntress MDR, and escalation support alongside internal IT. Monthly retainer.
- [Cybersecurity](https://bluereef.solutions/services/cybersecurity): Huntress MDR, vulnerability management, patch governance, M365 hardening, posture reporting.
- [Microsoft 365 & Azure](https://bluereef.solutions/services/microsoft-365): Tenant architecture, Conditional Access, identity governance, security hardening, licensing procurement.
- [Strategic IT Leadership / vCIO](https://bluereef.solutions/services/strategic-it-leadership): Roadmaps, IT budgeting, vendor evaluation, quarterly executive reviews.
- [IT & Security Assessments](https://bluereef.solutions/services/it-assessments): Infrastructure, M365 security audit, cloud readiness, security posture, maturity — written report with prioritized roadmap.
- [Amtelco & Call Center IT](https://bluereef.solutions/services/amtelco-call-center-it): Managed IT, consulting, security, M365, documentation, and vendor coordination for Amtelco-based environments.
- [Amtelco Assessments](https://bluereef.solutions/services/amtelco-assessments): Security, infrastructure, and documentation assessments for Amtelco environments. Remote.
- [Healthcare Answering Service IT](https://bluereef.solutions/services/healthcare-answering-service-it): IT for healthcare answering services and hospital call centers — reliability, HIPAA-conscious security, continuity.

## Company
- [About](https://bluereef.solutions/about): Joshua Back — in managed IT since 2012, help desk to senior solutions architect; why Blue Reef is deliberately small and senior-led.
- [Who We Work With](https://bluereef.solutions/who-we-work-with): Ideal client profile and who Blue Reef is not for.
- [Blog](https://bluereef.solutions/blog): Weekly articles on co-managed IT, cybersecurity, Microsoft 365, and Amtelco/call center IT.

## Notable articles
- [What Is Co-Managed IT?](https://bluereef.solutions/blog/what-is-co-managed-it)
- [Co-Managed IT vs. Fully Managed MSP](https://bluereef.solutions/blog/co-managed-it-vs-msp)
- [MDR vs. EDR](https://bluereef.solutions/blog/mdr-vs-edr)
- [Microsoft 365 Security Checklist](https://bluereef.solutions/blog/microsoft-365-security-checklist)
- [What Does a vCIO Actually Do?](https://bluereef.solutions/blog/what-does-a-vcio-do)
- [Amtelco Managed IT vs Vendor Support](https://bluereef.solutions/blog/amtelco-managed-it-vs-vendor-support)
- [Common IT Risks in Amtelco Environments](https://bluereef.solutions/blog/common-it-risks-in-amtelco-environments)
- [Business Continuity for Amtelco Call Centers](https://bluereef.solutions/blog/business-continuity-for-amtelco-call-centers)
- [IT Risk Considerations for Healthcare Answering Services](https://bluereef.solutions/blog/healthcare-answering-service-it-risk)