Co-Managed IT Services

How Co-Managed IT Works

Our co-managed model is designed for organizations that already have internal IT staff. We don't replace your team — we extend it. Blue Reef provides the senior engineering depth, security expertise, and strategic oversight that most internal teams don't have the bandwidth or specialization to handle alone.

Blue Reef Provides

Monitoring and patch management
Security platform management
Microsoft 365 and Azure architecture
Escalation engineering
Security posture oversight
Infrastructure guidance and roadmapping

Internal IT Retains

End-user support and onsite presence
User provisioning and account management
Local device setup and troubleshooting
Day-to-day operational support

Included in Monthly Co-Managed IT

Every co-managed engagement includes the following as part of the monthly retainer — no à-la-carte pricing, no surprise add-ons for core coverage.

Endpoint monitoring

Patch management (OS + supported third-party)

Vulnerability management + remediation workflow

Huntress MDR (managed detection & response)

Microsoft 365 security baseline + Conditional Access/MFA governance (as applicable)

Security posture reporting + prioritized remediation guidance

Optional Add-Ons / Projects

The following are available as scoped engagements or add-on projects, separate from the monthly co-managed retainer.

IT & Security Assessments

Cloud modernization / Azure projects

Compliance/GRC readiness (by engagement)

Microsoft 365 tenant remediation projects (if needed)

Security-First IT Operations

Every co-managed engagement includes access to Blue Reef's security-first IT operations platform — integrating monitoring, threat detection, patching, and Microsoft cloud management into a unified operational model.

Endpoint Monitoring

Continuous monitoring of endpoint health, configuration, and performance across your environment.

Patch Management

Structured patch cycles for operating systems and third-party software to maintain a hardened environment.

Huntress MDR

Managed detection and response powered by Huntress — continuous threat hunting and rapid incident response.

Microsoft 365 Security

Tenant security configuration, conditional access, MFA enforcement, and Microsoft Defender management.

Identity & Access

Identity lifecycle management, least-privilege controls, and access governance across cloud and on-premises systems.

Security Posture Monitoring

Ongoing security posture assessment with actionable reporting and prioritized remediation guidance.

Microsoft Licensing Included

As an indirect Microsoft licensing provider, Blue Reef Solutions can procure and manage Microsoft 365 subscriptions for co-managed clients — ensuring licensing aligns with security, compliance, and operational requirements.

Microsoft 365 subscription procurement

Licensing optimization and cost alignment

License governance and lifecycle management

Compliance and security configuration

FAQ

Frequently Asked Questions

What is co-managed IT?

Co-managed IT is a model where an external partner works alongside an organization's internal IT team — providing senior engineering, security oversight, and strategic guidance without replacing the internal team.

How is co-managed IT different from a traditional MSP?

A traditional MSP typically replaces or fully outsources IT. Co-managed IT augments an existing internal team — keeping institutional knowledge inside the organization while extending capacity and senior expertise from outside.

Can Blue Reef work with our internal IT team?

Yes — that is the entire model. Blue Reef Solutions is designed to partner with internal IT staff, not replace them. Engagements include clear scope boundaries between what Blue Reef provides and what the internal team retains.

Do you replace internal IT staff?

No. Blue Reef Solutions is a co-managed and advisory partner. Engagements are intentionally structured to make internal teams more capable, not to displace them.

Can you help with escalation engineering?

Yes. Senior escalation engineering is one of the most common reasons internal IT teams bring in Blue Reef — handling complex Microsoft 365, Azure, identity, and security issues that exceed in-house specialization.

Can you support Microsoft 365 and Azure?

Yes. Microsoft 365 tenant architecture, security hardening, Conditional Access, identity governance, and Azure infrastructure design are core capabilities included in most co-managed engagements.